You can email us at info@sakewinkel.co.za for assistance in this regard. Other enquires need to be directed to the suppliers. Contact information of suppliers will be supplied.
Customers place orders on our platform, make payments using a unique reference number, and suppliers deliver the products. SAKEwinkel ensures smooth transactions by securely holding funds until the customer confirms receipt and product satisfaction.
SAKEwinkel is an online marketplace where customers can order high-quality products from trusted and vetted suppliers with a guaranteed full refund for SAKEslag purchases should delivery not take place and, or customers are not satisfied with the product.
Payments are typically confirmed within 1-2 business days. You will receive an email once your payment has been verified.
If payment is not received a proof of payment within 48 hours, your order will be automatically cancelled.
Using the exact reference number ensures that your payment is correctly allocated to your order and prevents delays in processing.
SAKEslag on SAKEwinkel accepts EFT (Electronic Funds Transfer). Payment details will be provided upon order confirmation. For other purchases the suppliers’ payment options apply.
Simply select your products on the SAKEslag website, proceed to checkout, and follow the payment instructions in your order confirmation email.For other purchases all transacting, including payment will be handled by the specific e.g. KAARTJIES kamer and Wynroetes Wyne.
If your order is delayed, please contact the supplier directly. SAKEwinkel does not have any insight into delivery processes of suppliers. If this is not resolved, then send an email to info@sakewinkel.co.za and we will refund your purchase for the full amount paid.
Suppliers will deal directly with customers in this regard, and it will vary based on the specific supplier.
Once your payment is confirmed, your order will be sent to the supplier for fulfilment.
Once a return is approved, you will receive an email requesting your banking details for the refund process.
If you are not happy with your order, you can select the "I am not satisfied with the product and would like to return it" option in the confirmation email. Once we have confirmation from the supplier that product has been returned then we will do refund in full the amount paid.
Once your order is delivered, you will receive an email asking you to confirm receipt by clicking on a confirmation button.
